At Petra Fragrances, customer satisfaction and quality assurance are our top priorities. Our return and exchange policy is designed to be fair and straightforward for all our customers.

Quick Resolution Window

For any issues, please contact us within 24 hours of receiving your order for swift support.

To be eligible for a return or exchange, your item must qualify as defective or damaged. PICTURES MUST BE PROVIDED TO BE eligible..

Eligibility Criteria

Returns and exchanges are available for items that are defective or damaged upon arrival.

Exclusions

We do not accept returns or exchanges based on personal preference. Consider trying our samples first.

Refund Policy

Refunds are not available once an order is placed, but order modifications are considered within 24 hours of purchase.

Support and Queries

For any questions, please reach out to us at customercare@petrafragrance.com.

Shop with Confidence

Choose Petra Fragrances for high-quality fragrances that enhance your daily experiences.